The Monarch brand is your assurance of quality construction, exceptional value and
award-winning customer service throughout the home-buying process and beyond.
We understand what you are investing when you purchase a home. Money, of course,
but also your hopes and dreams. We do everything possible to live up to your expectations.
You take pride in your home and neighbourhood. We take pride in making sure you
feel as happy 10 years from now as you did on the day you moved in. Everything we
do is driven by what our customers tell us. And every year, it is a pleasure to
hear more and more Monarch homeowners say they will consider us for their next home
and confidently recommend us to their friends and neighbours. In fact, Monarch enjoys
an average referral rate of 45%.
We are proud, too, of the high ratings we receive in customers surveys administered
twice a year – on occupancy and 90 days later.
In 2003, Monarch became the first recipient of the Ontario Home Builder of the Year
Award bestowed by the Ontario Home Builders Association – a distinction determined
largely through an independent survey of home homebuyers. Beginning in 2003 and
yearly since then, Monarch has received the Consumers Choice Award from the Consumers
Choice Institute of Canada for excellence in Business Services. This award is also
determined by surveys of consumers and business people. In 2007, Monarch was the
proud recipient of the Ottawa regions J.D. Power Award for excellence in customer
care.
Monarch’s ongoing design excellence, construction quality and impeccable service
carry on the traditions established decades ago. For nearly 90 years, we have distinguished
ourselves by making satisfied customers our most important mission. We look forward
to satisfying you.