We want you to rest easy knowing you’ve purchased a home of exceptional workmanship
from a company with unmatched integrity. Every Monarch home and condominium is backed
by our Warranty – one of the best in the industry. Your Monarch home is covered
for any repairs outside of normal maintenance and for major structural defects during
the warranty periods. We can offer these assurances because we use only quality
materials and quality construction techniques and select only trade partners who
share our philosophy of excellence.
Customer Care At Monarch Corporation,
customer service is a cornerstone of our corporate philosophy. The ultimate tribute
to Monarch's quality, service and customer relationships is an average referral
rate of 45%, and many homeowners are now living in their fifth or sixth Monarch
home. Our Customer Care Department is dedicated to understanding and meeting customer
expectations. Monarch's Customer Care Team is available and committed to answering
you’re your questions and take you through the Monarch experience.
The level of quality and exceptional service Monarch offers is revealed through
high ratings in customer surveys that are administered twice - on occupancy and
90 days later. We find that communication is the key to great customer service,
so when you talk, we listen.
Our high average purchaser referral rate is gratifying, and has inspired a great
deal of industry recognition for Monarch. In 2003, the company was the first recipient
of the Ontario Home Builder of the Year Award from the Ontario Home Builders' Association
(OHBA) - a distinction that was determined largely through an independent survey
of home purchasers. The homeowner survey of 100 Monarch low-rise and high-rise purchasers
represented half the score in the Home Builder of the Year judging. To have received
such positive feedback is gratifying for Monarch, which is dedicated to delivering
topnotch quality and consumer-oriented after sales service that together generate
a high percentage of referrals and repeat buyers.
